Recently an issue came up in our forum regarding compatibility with TheGem theme from CodexTheme. If you are using this themes and have activated PageSpeed optimization in the setting then you will find that eForm takes forever to load in both standalone url and while ebbedding into the page/post. The reason might be broken HTML […]
In some cases, you might find that sections of your submission PDF is missing. Only the header is there, but nothing else. The reason why this happens is, invalid HTML code somewhere in your form. While it can be tedious to find where exactly the invalid HTML code lies, we do have some tips for […]
For custom popup trigger, shortcode of the form is required in the post/page to build the required prototype of the popup. If you add trigger using WordPress default editors (Classic/Gutenberg), it’s automatically get added in the page/post and remain hidden. But for other editors where editors do not have eForm shorcode generator, required shortcode get […]
If you are using cloudflare and have setup rocket loader, then you will find that eForm takes forever to load. The reason is, rocket loader not being able to proper delegate JavaScript loading. Rocket loader works best, when applied properly by a developer who has control on adding script tags. Since, mostly this is not […]
When eForm is updated, it redirects you to a custom “What’s New” page for one time only. But if some caching plugin interferes, it can result in some stuck redirection issue. In some cases, due to poorly configured cache plugins, you will notice redirection issue after updating eForm. The fix is very simple, simply clear […]
eForm always works with the latest version of Stripe API. It could sometime happen that your Stripe Payment or Subscription forms are failing because of an outdated API. The fix is very simple. You need to go to Stripe Dashboard to upgrade your API. First navigate to Stripe Dashboard. Now go to Developers and Locate […]
Over time we have found some common scenarios, when Paypal integration may not work. Before submitting a support request, do make sure you have checked all of the following possibilities. 1: Opcache removing code comment This is the #1 issue. On some rare server configuration, opcache discards code comments which in turn could not be […]
You have added the Name element to your form, but still you see submissions from anonymous users. This happens because, for eForm to pick the name of the user you need to use the following fields. Other Form Elements > Primary First Name. Other Form Elements > Primary Last Name. This is currently a limitation […]
Recently an issue came up in our forum regarding compatibility with sites hosted with WordPress.com. In this scenario, eForm was installed as third-party plugin which WordPress.com now allow as part of the premium plan. The issue is, wordpress.com notifications panel would show up whenever you try to access eForm dashboard. If you came across the same […]
Recently an issue came up in our forum regarding compatibility with Thrive Architect Page Builder. The issue is, incorrect alignment of eForm elements when placed from the page builder. The solution is very simple. Go to WP Admin > Appearance > Customizer. Now go to Additional CSS and paste the following code. [css] .thrv_wrapper .ipt_uif_front […]
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